Contents

Managing Your Tickets

Flash Seats® is a full-service electronic ticketing solution. It allows you to buy, sell, or transfer tickets to events. See the following sections for more information:

Note: The ability to buy, sell, or transfer tickets varies by each team or organization that participates in the Flash Seats service. These options may also vary by event.

Bidding on and Buying Tickets

Flash Seats allows you to buy tickets to events by either bidding on them or purchasing them immediately. These tickets are listed by team season ticket holders or by other account holders who have tickets to the event. Because the Flash Seats marketplace is endorsed by teams and venues, you can relax knowing the tickets you buy are legitimate so you can enjoy the event. For details on bidding and buying tickets, see the following sections:

Overview of Bidding on or Buying Tickets through Flash Seats

Before you bid on or buy tickets on the Flash Seats marketplace, you should become familiar with how the marketplace works:

Bidding vs. Buying Tickets Now

In Flash Seats, you have the option to bid on tickets or buy them now. If you bid on tickets, the seller must accept your bid in order for you to gain ownership of the tickets. Because a seller can accept ANY bid at ANY time, regardless of whether the bid is the highest or lowest, you may decide to simply buy tickets now. This feature allows you to instantly buy tickets, without waiting for the seller to accept your bid, ensuring you'll get tickets to the event of your choice.

Bidding in a Marketplace & Differences from Auction

Flash Seats is a marketplace, not an auction. The most important differences between a marketplace and an auction are:

When any of these things happens, the transaction is completed instantly, obligating both parties.

Placing Multiple Bids on the Same Event

In Flash Seats, you can place bids on different sets of tickets for the same event. You should keep in mind that because Flash Seats is a marketplace, not an auction, a seller can accept ANY bid at ANY time. In order to be sure you get the tickets you want for a specific event, we recommend using the Buy Now feature. This feature allows you to instantly buy tickets and have them put into your Flash Seats account, ensuring you'll be able to go to the event of your choice.

If you'd still like to bid on tickets instead of buying them now, you should ensure that your BidSafe� option is turned ON. When BidSafe is turned on, you can bid on different sets of tickets for the same event knowing that only one of your bids can be accepted. All your other bids for the event will be automatically retracted when any of your bids is accepted and your payment is processed.

For those rare customers who wish to potentially win multiple bids for an event, BidSafe can be turned off. Simply click Account, click Options, and then deselect the Activate BidSafe checkbox.

Caution! When you deactivate BidSafe and you bid on multiple sets of tickets for an event, your bids may result in multiple ticket purchases for which you are responsible for payment in full.

Anonymity of Buyers and Sellers

In Flash Seats, buyers and sellers are anonymous. This ensures that each account holder's identity is protected. Because buyers and sellers are anonymous, you can't contact any buyer or seller directly.

Buying and Bidding with Credit Cards

In Flash Seats, when you buy tickets or your bid is accepted, the tickets are automatically and instantly sold to you. Because you are immediately obligated to pay the ticket price, you need to enter your credit card information in order to bid on or buy tickets.

Note: You cannot use gift cards issued by banks or credit card companies to purchase seats on the Flash Seats system.

Bidding on Tickets

If you choose to bid on tickets, keep in mind that a bid is a commitment to buy a ticket at the price that you offer. If a seller chooses and accepts your bid, the Flash Seats system will automatically process the sale for the bid you placed with the credit card you specified.

See the following sections for details on bidding on tickets:

Finding Events to Bid On

To find events you want to bid on, you'll go to the Buy page.

To find events to bid on:

  1. Click Buy at the top of the page. The Teams and Venues page appears.
  2. Click the team or venue for which you want to find events. The List of Events page appears.
  3. Find the event for which you want to bid on tickets. If there are more events than will appear on one page, you can use the arrows on the top and bottom of the page to scroll through the event list.
  4. Note: To change the team or venue at any time, choose one from the Show Tickets For drop-down at the top of the page.

  5. To view information about an event and the tickets available, click the event name. At the top of the page, the following information about the event appears:
  6. To filter the list by Ask Price, choose the price range you want to filter by from the Ask Price drop-down. To filter the list by Quantity, choose the number of seats you want to buy from the Quantity drop-down. The Show drop-down defaults to Buyer View, which hides all of the bid-related columns on this screen; if you want to see the bid-related columns (Highest Bid Price and Active Bids), choose Bidder View from the Show drop-down.
  7. Scroll down the page to see a list of the specific tickets for sale to the event you selected. You can view the following information about each set of tickets:
  8. Note: Click the map of the venue to see the location of sections.

  9. To view additional information about the listing, click the View Details link in the Action column.

For details on how to place a bid, see the next section. If you want to buy tickets right away, click the Buy Now button.

Placing a Bid

If an event has tickets available for sale, you will see two buttons in the Action column: Buy Now and Place Bid. Clicking the Buy Now button allows you to buy the tickets immediately. Clicking the Place Bid button allows you to place a bid on the tickets.

When placing a bid, please keep in mind that Flash Seats is a marketplace, not an auction. The most important differences between a marketplace and an auction are:

When any of these things happens, the transaction is completed instantly, obligating both parties.

To place a bid on tickets:

  1. Click the Place Bid button.
  2. Review the event information to be sure you're looking at the event for which you want to bid on tickets.
  3. Complete the following information for the bid:
  4. After you've entered the details for your bid, click the Preview Bid button. A page appears with a summary of the event information for the tickets you've bid on and a summary of your bid. You'll see the following information for your bid:
  5. When you are satisfied with your bid, click the Confirm Bid button. By clicking this button, you are authorizing Flash Seats to use your Flash Seats Account Balance or the credit card you specified to purchase the tickets if the seller accepts your bid. This action is governed by our terms and conditions and privacy policy. A page appears confirming your bid.

Viewing Your Bids

The Your Bids page allows you to view the bids that you've placed on tickets and bids placed on tickets you're selling. To access the Bids page, click Bids.

The Show Events for drop-down allows you to filter the information on the Your Bids page by team or venue. If you choose a team or venue from the drop-down, you will only see bid information for the team or venue you selected.

The Show drop-down at the top of the Your Bids page allows you to select which bids you want to view. You can choose one of the following options:

Once you’ve selected which bids you want to view, a table appears showing you the details of the event and the seats:

If you have more bids than will appear on one page, you can use the arrows on the upper and lower right side to navigate to other pages.

Modifying Bids

If you’ve already bid on tickets, you can modify your bid at any time as long as the seller is still listing the tickets for sale. You may want to change your bid for a variety of reasons--for example, you want to place a higher bid to beat another person’s bid (although the seller does not have to accept the highest bid) or you may want to change the number of tickets you’re bidding on.

To modify your bid:

  1. Click Bids.
  2. On the Your Bids page, find the bid you want to modify.
  3. In the Action column, click the Modify Bid button. A page appears showing the details of the event and your bid.
  4. Make changes to any of the following information:
  5. When you’ve made all your changes, click the Preview Bid button. A page appears, showing you the details of the event and your bid.
  6. To confirm the changes to your bid, click the Confirm Bid button. A page appears, notifying you that your bid was successfully changed.

Retracting Bids

The Your Bids page allows you to remove a bid you’ve placed for tickets.

To retract a bid:

  1. Click Bids.
  2. Find the bid you want to retract.
  3. In the Action column, click the Retract Bid button. A page appears showing the details of the event.
  4. Click the Yes, retract now button. Your bid is no longer active for those tickets.

Buying Tickets

Buying tickets through Flash Seats is the surest way to know you're getting the best tickets available. Since season ticket holders sell their tickets on Flash Seats, you know that you're getting legitimate, great seats. See the following sections for more details on buying tickets:

Fees for Buying Tickets

Fees to buy event tickets on Flash Seats vary by each team or venue and by event.

Buying Tickets After You've Placed a Bid on Them

If you've already placed a bid on tickets but decide you don't want to wait for the seller to accept your bid, you can buy them now. When you purchase the tickets, your bid is cancelled, and the bidding process ends.

To buy tickets now:

  1. Click Bids.
  2. Find the tickets you want to buy on the Your Bids page.
  3. In the Ask Price column, click the Buy Now button. A page appears showing the details of the event.  It also shows the price per ticket (based on the seller's Ask Price) you'll pay to purchase the tickets. The price you'll pay is whatever the seller's Ask Price is.
  4. Note: The Ask Price doesn't include the connection fee, which is a service fee that is charged based on the purchase price. Before you confirm payment, you'll have a chance to review the connection fee.

  5. Review the details of your purchase. In addition to the price per ticket, the total price includes the connection fee for your purchase.
  6. If you're satisfied with the purchase details, click the Confirm Payment button. A page appears, confirming your purchase.

Buying Tickets With No Bid on Them

You don't have to place a bid on tickets in order to buy them; you can choose to buy them immediately.

To buy tickets now:

  1. Click Buy at the top of the page. The Teams and Venues page appears.
  2. Click the team or venue for which you want to find events. The List of Events appears.
  3. Find the tickets you want to purchase.
  4. In the Action column, click the Buy Now button. A page appears showing details of the event.  It also shows the price per ticket you'll pay to purchase the tickets. The price you'll pay is whatever the seller's Ask Price is.
  5. Note: The Ask Price doesn't include the connection fee, which is a service fee charged based on the purchase price. Before you confirm payment, you'll have a chance to review the connection fee.

    Note: When available, Flash Seats provides you with an alternative choice of tickets available for purchase within the same section. These tickets are typically priced higher and located in rows ahead of your original selection. Click the would you like to move ahead? link to view the alternative tickets choices.

  6. Choose how many tickets you want to purchase.
  7. Then, choose how you would like to pay for the tickets. You can choose either your Account Balance or a credit card associated with your account. You can also add a new credit card to purchase tickets.
  8. Note: You can only use your Account Balance if the total sale price is less than the dollar amount in your Account Balance. You cannot split payments between your Account Balance and your credit card.

    Note: You cannot use gift cards issued by banks or credit card companies to purchase seats on the Flash Seats system.

  9. After you've made your selections, click the Continue button.
  10. Review the details of your purchase. In addition to the price per ticket, the total price includes the connection fee for your purchase.
  11. If you're satisfied with the purchase details, click the Confirm Payment button. A page appears, confirming your purchase.

Canceling or Refunding a Ticket Purchase

You cannot cancel any transaction once it has been completed. There are no refunds unless an event is canceled and not rescheduled. In the case of a weather-related cancellation, face value, which may not be the actual amount paid for the seats, will be refunded to the owner of the seat (the person who currently has possession of the seats).

Viewing Your Tickets

The Your Tickets page shows you the tickets you currently have in your Flash Seats account. To access the Tickets page, click Tickets.

Note: At the top of the Your Tickets page, you have the option to Convert Paper Tickets to Flash Seats. For details, go to Converting Your Paper Tickets to Flash Seats. To see which venues support paper ticket conversion, click the list of venues link.

The Show Events for drop-down allows you to filter the information on the Your Tickets page by team or venue. If you choose a team or venue from the drop-down, you will only see ticket information for the team or venue you selected.

The Show drop-down at the top of the page allow you to select which tickets you want to view. You can choose one of the following options:

Once you’ve selected which tickets you want to view, a table appears showing you the details of the event and the tickets:

If you have more tickets than will appear on one page, you can use the arrows on the upper and lower right side to navigate to other pages.

Note: At any time, you can view your event information as a buyer. For more information on this feature, go to Viewing Your Listings as a Buyer.

Transferring and Receiving Tickets

Flash Seats allows you to electronically transfer tickets to other account holders. You can also receive tickets from another account holder in a transfer. See the following sections for details:

Overview of Transfer Process

To transfer tickets to other people, such as family, friends, or colleagues, you just need their email address. To receive a transfer, you don't need to do anything once you've set up your Flash Seats account, as long as the tickets are sent to the email address associated with your Flash Seats account--the tickets are automatically placed into your account.

Transfer Fees

Fees for transfers to and from other account holders vary by each team or venue and by event.

Transfer Notification

Because Flash Seats is an entirely electronic ticketing system, you'll receive any notification of transfers from or to you via email. Because of this, you should make sure the email address associated with your Flash Seats account is one that you check on a regular basis. When you have a transfer pending, make sure to check your email frequently.

Transferring Tickets

You have the option to transfer tickets to anyone with an email address—they don’t need to be a current Flash Seats account holder for you to transfer them tickets. To take possession of the tickets, they need to register as a Flash Seats account holder. Once you’ve transferred tickets to another person, you no longer have access or any rights to the tickets. See the following sections for details on transferring.

Transferring Tickets for One Event

The process to transfer tickets for one event is simple.

To transfer tickets for one event:

  1. Click Tickets.
  2. On the Your Tickets page, find the tickets you want to transfer.
  3. In the Action column, click the Transfer button. A page appears showing the details of the event.
  4. In the Which tickets do you want to transfer section, click each of the tickets you want to transfer. If you want to transfer all your tickets, click the select all link.
  5. If you have parking for the event for which you're transferring tickets, you can transfer parking along with your tickets. In the Would you like to transfer parking for this event section, choose which parking rights you want to transfer. You can choose multiple parking rights if you have them available.
  6. In the To whom do you want to transfer these tickets section, enter the following information for the person you want to send the tickets to:

    Note: If you've transferred tickets in the past, a drop-down appears with the names of people you have transferred tickets to. To transfer to someone in the list again, choose the person. The form is automatically completed with the person's information.

  7. After you enter the necessary information, click the Preview ‘Flash Transfer’ button. A page appears, summarizing the details of the event and to whom you’re transferring the tickets.
  8. Click the Confirm Transfer button. A page appears, telling you the tickets have been transferred. From this page, you can view the status of the transfer or view the invoice (details of the transaction) for the transfer. You’ll also receive an email confirming the transfer as will the person who the tickets are transferred to.

For details on how the person you transferred tickets to can pick them up, see the Receiving Transfers section.

Transferring Tickets for Multiple Events

If you have tickets to multiple events and want to transfer them to the same person, you can do this through the Tickets page.

To transfer tickets for multiple events:

  1. Click Tickets.
  2. On the Your Tickets page, find the tickets you want to transfer.
  3. In the Action column, click the Transfer button. A page appears showing the details of the event. At the bottom of the Which tickets do you want to transfer section, the following note appears: If you would like to transfer these seats to the same person for multiple events with a Multi-Transfer button next to it.
  4. In the note, click the Multi-Transfer button. A page appears, listing all of the events and seats you currently have in your account.
  5. In the Which tickets do you want to transfer section, click each of the seats you want to transfer.
  6. In the To whom do you want to transfer these tickets section, enter the following information for the person you want to send the seats to:

    Note: If you've transferred tickets in the past, a drop-down appears with the names of people you have transferred tickets to. To transfer to someone in the list again, choose the person. The form is automatically completed with the person's information.

  7. After you enter the necessary information, click the Preview ‘Flash Transfer’ button. A page appears, summarizing the details of the event and to whom you’re transferring the seats.
  8. Click the Confirm Transfer button. A page appears, telling you the tickets have been transferred. From this page, you can view the status of the transfer or view the invoice (details of the transaction) for the transfer. You’ll also receive an email confirming the transfer as will the person who received the transfer.

For details on how the person you transferred tickets to can pick them up, see the Receiving Transfers section.

Transferring Tickets to People without Computers or Valid IDs

To transfer seats to someone who does not have an email address or ID, contact Flash Seats Customer Service at customerservice@flashseats.com to see if that option is available.

Transferring Parking

You can transfer parking via Flash Seats in two different ways. When you transfer seats to an event, you have the option to include parking as part of the transfer. For details on how to do this, see the Transferring Tickets for One Event section. You can also transfer parking directly from the Your Tickets page as a separate transfer from the tickets. When guests have been transferred parking, the ID that is associated with the guest's Flash Seats account will be swiped, just as it is to enter the arena. For details on how to transfer parking for an event, contact Flash Seats Customer Service at customerservice@flashseats.com.

Receiving Transfers

If you've been transferred tickets and you already have a Flash Seats account set up, the tickets are automatically placed into your account, as long as they are transferred to your Flash Seats account email address, with no action required from you. If you don't have an account, you'll be notified that tickets have been transferred to you. In order to pick them up, you'll need to register with Flash Seats, and then the tickets will be placed into your account.

Canceling Transfers

The ability to cancel a transfer depends on whether the people you're transferring to already have a Flash Seats account. If they already have an account, the seats are transferred instantaneously to their account, so you cannot cancel a transfer once you've initiated it. If the people you're transferring to do not have a Flash Seats account and do not pick up the tickets you've transferred, you can cancel a transfer.

To cancel a transfer:

  1. Click Transfers.
  2. Find the transfer you initiated and want to cancel.
  3. In the Transfer Status column, click the Recall button. The Event Information page appears.
  4. Click the Yes, recall tickets now button. The tickets are now recalled and back in your Flash Seats account.

Viewing Transfers

You can view transfers you've initiated and transfers you've received on the Your Transfers page. To access the Transfers page, click FlashBoard, and then click Transfers.

The Show Events for drop-down allows you to filter the information on the Your Transfers page by team or venue. If you choose a team or venue from the drop-down, you will only see transfer information for the team or venue you selected.

The Show drop-down at the top of the Your Transfers page allows you to select which of your transfers you want to view. You can choose one of the following options:

Once you’ve selected which transfers you want to view, a table appears showing you the details of the event and the seats:

If you have more transfers than will appear on one page, you can use the arrows on the upper and lower right side to navigate to other pages.

Selling Your Tickets

Flash Seats allows you to sell any tickets you can't use on its marketplace. It's the best spot to sell your tickets because it's endorsed by the team or venue, and fans know it's the place to find great seats. See the following sections for details:

Overview of Selling Process

Before listing your seats for sale on Flash Seats, you should become familiar with how selling works in the Flash Seats system:

Bidding Process and Selling Tickets Now

In Flash Seats, when you list tickets for sale, buyers have the option to bid on them or buy the tickets immediately. If buyers are placing bids, you'll need to monitor them and accept a bid by selling tickets now. Flash Seats is not an auction site, so your tickets don't automatically go to the highest bidder; you have to accept a bid in order to sell your tickets. As soon as you accept a bid, the transaction is completed and the buyer is charged. Any money from a ticket sale is placed into your Flash Seats account account balance.

You have the option, though, to set up your listings to automatically sell tickets if you receive a bid at a specific price that you define. This Auto-Sell feature is available in the several days leading up to an event. When an Auto-Sell transaction occurs, both the buyer and seller is notified via email, and all other bids on the tickets that sold are closed. For more information on setting up Auto-Sell, go to Listings Tickets for Sale.

Bidding in Marketplace & Differences from Auction

Flash Seats is a market, not an auction. The most important differences between a market and an auction are:

When any of these things happens, the transaction is completed instantly, obligating both parties.

Anonymity of Buyers and Sellers

In Flash Seats, buyers and sellers are anonymous. This ensures that each account holder's identity is protected. Because buyers and sellers are anonymous, you can't contact any buyer or seller directly.

Bidding with Credit Cards

In Flash Seats, when buyers purchase tickets or you accept a bid on your tickets, the tickets are automatically and instantly sold to the buyer. Keep in mind, though, that just because you accept a bid doesn't mean the transaction will automatically go through. Flash Seats will process the transaction, but it's possible that a buyer's credit card could be denied; if this happens, you can accept another bid to sell your tickets. While a sale is pending, be sure to check your email often because you'll be notified if a sale doesn't go through.

Selling Fees

Fees to sell event tickets on Flash Seats vary by each team or venue and by event.

Listing Tickets for Sale

When you list tickets for sale, you make selections about which tickets you want to sell, the asking price for each seat, whether you’re willing to split up the tickets during the sale, when you want your listing to expire, and whether you want to be notified when bids are made on your tickets. Once you list your tickets, you can also promote your ticket listings through social media or view your listing as a buyer.

When determining whether you're going to sell tickets or not, consider the following factors:

Remember that if you place tickets for sale and they are purchased, the sale is final and you may not change your mind. If you place tickets for sale and change your mind before your tickets have been purchased, you may retract your offer to sell.

To list tickets for sale:

  1. Click Tickets.
  2. Find the event for which you want to sell your tickets.
  3. Click the Sell button. The Event Information page appears, showing you the following information about the event:
  4. Make the following choices for the tickets:
  5. Click the Preview Offer button. A page appears showing the details of your listing.
  6. Verify the selections you made.
  7. If anything is incorrect, click the Back button in your Internet browser to make corrections. If the listing is correct, click the Confirm Offer button. By clicking this button, you agree to sell your ticket(s) at your listed ask price. Your tickets are now listed for sale. A confirmation page appears and a confirmation email is sent to your email address.

For details on how to accept a bid and sell your tickets, see the Accepting a Bid section. For details on promoting your listings, see the next section. For details on viewing your listings as a buyer, see the Viewing Your Listings as a Buyer section.

Promoting Your Listings with Social Media Links

Flash Seats gives you the ability to create links to your listings that you can share online with friends, family, and colleagues through sites like Facebook and Twitter.

Creating Links

The instructions below are general steps required to post links to your ticket listings. The specific steps you need to take may vary based on the site to which you are posting the link.

To create links:

  1. On the Tickets Now Listed for Sale confirmation page, click the icon of the site on which you'd like to share a link to your ticket listing. The Flash Seats site opens a new browser page where you can define the text you want to include with your link.
  2. Note: In order to share a link on a site, you must be a member of the site, and you must log into the site in order to actually post the link.

  3. Enter the text you want to use for your link, and click the button to update your page.
  4. Important! Do not change the URL associated with your listings.

  5. The link should now appear on the site on which you posted it. You can click the link to be sure it takes you to your listings page.
Emailing Links

Flash Seats also gives you the ability to email a link to your ticket listing page directly to an email recipient.

To create email links:

  1. On the Tickets Now Listed for Sale confirmation page, click More and then click Email.
  2. Complete the form, including your email address, the recipient's email address, and the text of the email.
  3. Click Send. The email is sent to the recipient with the link to your ticket listings included.
Preferred Seller page

When you create promotional links to your ticket listings and people click on the link, Flash Seats redirects people to your preferred Flash Seats seller page. This page shows all your tickets listings at the top and listings from other Flash Seats sellers for the same event. For more information, go to Promoting Your Listings with Social Media Links.

Viewing Your Listings as a Buyer

When selling tickets, you may want to view your event details as a buyer will see them.

To view listings as a buyer:

  1. Click Listings and find the listing that you want to view as a buyer.
  2. In the Event Information column, click the linked event name. The Event Information page appears.
  3. Next to the Event Information text at the top of the table, click the Switch to Buyer View link. The page now appears with the information buyers see when they find your listing.
  4. Note: To switch back to the seller view, click the Switch to Seller View link next to the Event Information text at the top of the table.

Viewing Listings and Bids on Listings

The Your Listings page allows you to view tickets you currently have for sale. To access the Listings page, click Listings.

The Show Listings for drop-down allows you to filter the information on the Your Listings page by team or venue. If you choose a team or venue from the drop-down, you will only see listing information for the team or venue you selected.

The Show drop-down at the top of the Your Listings page allows you to select which of your listings you want to view. You can choose one of the following options:

Once you’ve selected which listings you want to view, a table appears showing you the details of the event and the seats:

If the listing is still active and has bids, you also see the following information:

If you have more tickets than will appear on one page, you can use the arrows on the upper and lower right side to navigate to other pages.

Accepting a Bid (Selling Tickets Now)

If you’ve placed tickets for sale and want to sell them to a bidder, you can do this on the Listings page. When you sell the tickets, you will no longer have any rights to the tickets; they will then belong to the buyer.

To sell tickets now:

  1. Click Listings.
  2. On the Your Listings page, find the tickets you want to sell.
  3. In the Highest Bid Price column, click the Sell Now button. A page appears showing the details of the event. It also shows you the Date of Bid, the Bid Expiration, and the Quantity you’re selling.
  4. To proceed with the sale, click the Confirm Sell Now button. A page appears, confirming your sale.

Note: Just because you accept a bid, it doesn't mean the sale will automatically go through. Flash Seats will process the transaction, but it's possible that a buyer's credit card could be denied; if this happens, you can accept another bid to sell your tickets. While a sale is pending, be sure to check your email often because you'll be notified if a sale doesn't go through.

Modifying Listings

You can modify a listing at any time as long as it is still active. You may want to change your listing for a variety of reasons--for example, to change your ask price or when your listing expires.

To modify a listing:

  1. Click Listings.
  2. On the Your Listings page, find the listing you want to modify.
  3. In the Action column, click the Modify button. A page appears showing the details of the event and your sale listing.
  4. Make changes to any of the following information:
  5. When you’ve made all your changes, click the Preview Offer button. A page appears, showing you the details of the event and your offer.
  6. To confirm the changes to your listing, click the Confirm Offer button. A page appears, confirming your tickets are listed for sale.

Retracting Tickets for Sale

If you’ve listed tickets for sale, and you want to remove the listing from the Flash Seats site, you need to retract the tickets.

To retract tickets for sale:

  1. Click Listings.
  2. Find the listing you want to retract.
  3. In the Action column, click the Retract button. A page appears showing the details of the event.
  4. Click the Yes, Retract Now button. A message appears confirming the removal of your tickets.

Converting Your Paper Tickets to Flash Seats

You have the option to convert your paper tickets to Flash Seats tickets, if the venue allows it. Once you convert your paper tickets to Flash Seats, you can take advantage of all the benefits of the Flash Seats system by managing your tickets online through Flash Seats. Before performing a conversion, you should be sure you want to convert your paper tickets because you cannot undo the conversion. You should also be aware of the following before you convert:

To convert your paper tickets:

  1. Be sure you have your paper tickets with you. You will need to enter information from them to convert them to Flash Seats tickets.
  2. Log into Flash Seats, and click Tickets.
  3. Note: To see which venues support paper ticket conversion, click the list of venues link.

  4. On the Your Tickets page, click the Convert Paper Tickets to Flash Seats button. The Convert Your Paper Tickets page appears.
  5. In the How many tickets would you like to convert section, select the number of paper tickets to convert.
  6. In the Seating type section, select the type of seating you want to convert: Assigned Seats or General Admission.

    Tip: If your ticket has Section and Row numbers, then the ticket has Assigned Seats.

  7. For each paper ticket you are converting, a row appears where you can enter the following information:
  8. After entering the details for each paper ticket you're converting, click the Validate button. One of the following things will happen:
  9. Once the tickets you want to convert are validated, the Convert Ticket(s) button (next to the Validate Ticket(s) button) is enabled. Click the Convert Ticket(s) button. A warning message appears, asking you to confirm that you want to convert the paper tickets.
  10. Click Yes, Continue to proceed. The Conversion Confirmation page appears listing the tickets that are now converted to Flash Seats tickets. You will also receive an email from the Flash Seats system confirming your tickets have been converted.

Once your tickets are converted, you can do the following from the Conversion Confirmation page:

Viewing Your Sale and Purchase History

You can view all the sales and purchases you've made on the Flash Seats site.

Viewing Purchase History

The Your Purchases page details all tickets that you've bought from other Flash Seats account holders. To access the Purchases page, click Purchases.

The Show Purchases for drop-down allows you to filter the information on the Your Purchases page by team or venue. If you choose a team or venue from the drop-down, you will only see purchase information for the team or venue you selected.

The Time frame drop-down at the top of the page allows you to choose the time frame for which you want to see purchases:

Once you’ve selected the time frame, a table appears showing you the details of the event and the tickets you purchased. You’ll see the following information:

If you have more purchases than will appear on one page, you can use the arrows on the upper and lower right side to navigate to other pages.

Viewing Sale History

The Your Sales page details all tickets you've sold to other Flash Seats account holders. To access the Sales page, click Sales.

The Show Sales for drop-down allows you to filter the information on the Your Sales page by team or venue. If you choose a team or venue from the drop-down, you will only see sales information for the team or venue you selected.

The Time frame drop-down at the top of the page allows you to choose the time frame for which you want to see your sales:

Once you’ve selected the time frame, a table appears showing you the details of the event and the tickets you sold. You’ll see the following information:

If you have more sales than will appear on one page, you can use the arrows on the upper and lower right side to navigate to other pages.

Using Your Tickets at Events

After you've added a valid ID to your Flash Seats account, you're all set to use it to enter the next event for which you have tickets. For more information on using your tickets on event day, go to Entering the Venue.

Related Topics

Managing Your Account

Using the FlashBoard

Entering the Venue

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