Flash Seats FAQs

Questions about selling seats

Why should I sell my seats on Flash Seats?

Flash Seats is the best place to sell your seats because it is a marketplace endorsed by Altitude Tickets. Business is driven to the web site from Altitude Tickets advertising, making it the perfect market for finding a buyer that is interested in Altitude Tickets events.

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How do I place seats for sale?

It’s easy to list your seats for sale on Flash Seats:

  • Log in to your Flash Seats account.
  • Click Tickets at the top of the page. Your available events appear.
  • Choose the event you want to sell and click the Sell button.
  • On the Event Information page, choose your selling options and enter your asking price. Preview Your Offer to make sure all the information is correct.
  • Once you Confirm the listing, your seats will be available to anyone who wants to place a bid/buy them.

To list your seats for sale on your Flash Seats mobile app:

  • Log in to your Flash Seats account through the Flash Seats mobile app.
  • Touch Account at the tab bar. Then go to the My Tickets screen to view your available events.
  • Touch the Sell icon against the ticket you want to sell.
  • In the Sell Tickets screen, choose your selling options and enter your asking price. Touch Preview Sell to make sure all the information is correct.
  • Touch Confirm Sell. The tickets appear in the Active Listings screen; your seats will be available to anyone who wants to buy them.

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Is there a fee to sell seats on Flash Seats’ system?

Yes. To sell tickets to Altitude Tickets events there is a 5% fee, based on the purchase price. There may also be venue-specified fees, which may vary by event.

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Which seats can I sell?

You can sell any seats in your Flash Seats account that are enabled for resale. Tickets that are enabled for resale have a Sell button that appears next to them on the Tickets tab. The ability to sell tickets is determined by the promoter or team sponsoring an event. When choosing which seats to list for sale, you will be required to choose seats that are next to each other. This ensures that buyers will always have seats that are next to each other when buying more than one seat.

If you want to sell seats that are not next to each other, you must list each group of seats in a separate listing.

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Will I have to deal with the buyer directly?

No. In Flash Seats, both buyers and sellers are anonymous. Once a sale is made, the seats are transferred directly into the buyer’s account and the payment is deposited directly into the seller’s account.

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When does a listing expire?

When listing seats for sale, sellers choose how long the listing will be available to buyers. The options available vary depending on the current time and when the event starts. Generally the seller can set the expiration to any of the following:

  • One day from now
  • Two days from now
  • Three days from now
  • One week from now
  • One day before event
  • One hour before event
  • At event start time
  • One hour after event start time
  • Custom (a date and time that you specify)

Note: Regardless of when the sellers set the expiration for their listing, they can retract their listing at any time. Setting the expiration is merely a convenience to the seller.

Please keep in mind when using Flash Seats that it is a marketplace, not an auction. The most important differences between a market and an auction are:

  • A seller can accept ANY BID at ANY TIME up until the bid expires or is retracted (i.e., sellers can "sell now")
  • A buyer can accept ANY OFFER at ANY TIME (with Buy Now) until the offer expires or is retracted (i.e., buyers can "buy now")
  • A bid might still be ACCEPTED AFTER A HIGHER COMPETITIVE BID is placed (e.g., in the case where the higher bid expires.)

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Can I retract my listing?

Yes, you can retract your listing at any time. To remove a listing for sale:

  • Log in to your Flash Seats account, and click Listings.
  • Choose the listing you want to retract and click the Retract button. The Event Information page will display the details of your listing.
  • If you are sure you want to retract your listing, click the Yes, Retract Now button. A page confirming the retraction appears.

To retract your listing at any time on your Flash Seats mobile app:

  • Log in to your Flash Seats account through the Flash Seats mobile app, and touch Account on the tab bar.
  • Touch Active Listings and choose the listing you want to retract and touch the Retract button.
  • If you are sure you want to retract your listing, confirm to remove the listing from sale.

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How and when am I paid if my seats are sold?

The transaction happens immediately. The money from the buyer will be transferred into your Flash Seats account upon the selling of the seats. Once the funds have been placed in your account, you have three options:

  • You can leave the funds in your account to use for future marketplace purchases.
  • You can transfer the funds to a checking or savings account via an EFT.
  • If you are a season ticket holder, you can transfer the funds to a season ticket renewal account.

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How do I set up EFT?

To set up an EFT, log in to your account:

  • Click the Account tab and then Financial Accounts.
  • Click the EFT button next to your account balance and follow the prompts to set up a checking or savings account to which you can transfer your account balance.

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Can I convert all my paper tickets to Flash Seats?

If your venue supports paper conversion, you can convert all your paper tickets. You need your paper tickets in hand to perform the conversion because you are required to enter barcodes from the ticket. To check if your venue supports conversion of paper tickets to Flash Seats:

  • Log in to your Flash Seats account.
  • Click Sell or Transfer at the top of the page.
  • Just above the Your Tickets section, click list of events to check to see if your venue supports the conversion of paper tickets to Flash Seats.
  • Then click Convert Paper Tickets to Flash Seats to proceed with the conversion.

You should be aware of the following before you convert:

  • Once you convert your paper tickets, your paper tickets are void and no longer usable.
  • The tickets you convert will only be available in Flash Seats.
  • Any stored cash value associated with paper tickets is carried over to Flash Seats.
  • Your Flash Seats tickets are associated with a registered digital ID, such as a credit card or a Mobile ID through the Flash Seats mobile app, which will get you into your event. Be sure to add a registered ID to make sure you can enter your events with no problems.

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Does Flash Seats give me a way to promote tickets I'm selling?

Yes. Flash Seats allows you to create promotional links to the tickets you're selling on the marketplace. You can post these links on sites like Facebook or Twitter or email them to friends and family to drive people to your ticket listings. After you list your tickets for sale, you'll have the option to create promotional links from the ticket listing confirmation page. Simply click the logo for the site on which you want to post a link to your tickets, and follow our easy-to-use interface to post your links.

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Enter events with your electronic ID...it’s fast and easy! For more information, please call:
Customer Service:
888-336-SEAT (7328)
or customerservice@flashseats.com