Flash Seats FAQs

Questions about transferring seats

How do I transfer seats?

To transfer seats:

  • Log in to your Flash Seats account, and click Tickets.
  • Find the tickets you want to transfer.
  • In the Action column, click the Transfer button. A page appears showing the details of the event.
  • In the Which tickets do you want to transfer section, click each of the tickets you want to transfer. If you want to transfer all your tickets, click the select all link.
  • In the To whom do you want to transfer these tickets section, enter the following information for the person you want to send the tickets to:
    • First Name
    • Last Name
    • Email
    • Re-enter Email
    • Message to Recipient
    • Recipient's Phone Number
  • After you enter the necessary information, click the Preview ’Flash Transfer’ button. A page appears, summarizing the details of the event and to whom you’re transferring the tickets.
  • Click the Confirm Transfer button. A page appears, telling you the tickets have been transferred.

To transfer seats on your Flash Seats mobile app:

  • Log in to your Flash Seats account through the Flash Seats mobile app.
  • Touch Account at the tab bar and then touch My Tickets. Find the tickets you want to transfer.
  • Select each of the tickets you want to transfer by touching the seat numbers.
  • In the Transfer To section, select the person to transfer the tickets through one of the following options:
    • Touch Recent Transfers to view and select persons who recently received transfers, if any.
    • Touch My contacts drop-down to select persons from the phone contact list. These contacts are not necessarily existing Flash Seats accounts.
    • Enter the person's information you want to send the tickets to; first name, last name, email and message.
  • After you enter the necessary information, touch Preview Transfer. A page appears, summarizing the details of the event and to whom you're transferring the tickets.
  • Touch the Confirm Transfer button. The transferred tickets now appear in the Pending Transfer screen.

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Is there a fee for transferring my seats?

No, transfers of Altitude Tickets event tickets are free.

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How will I know when I have been transferred seats?

You will receive an email with the event details. Follow the instructions in the email to create an account or login to your existing account on the Flash Seats site.

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Once I have a Flash Seats account, do I have to accept the transfer every time?

No. Once you have an account set up, you do not have to visit your account every time you are transferred seats. The seats will be automatically associated with your account. Be sure before you head to the event, though, that you have a credit card or driver’s license listed on the account.

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Can seats be transferred to a person even if they don’t have a Flash Seats account?

Yes, but they must create an account to access to their seats. If a credit card or driver’s license is not entered into the system, they will need to go to a Flash Seats Resolution Window at the Box Office and have an account created for them.

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Can I cancel a transfer?

It depends on whether the people you’re transferring to already have a Flash Seats account. If they already have an account, the seats are transferred instantaneously to their account, so you cannot cancel a transfer once you’ve initiated it. If the people you’re transferring to do not have a Flash Seats account and do not pick up the tickets you’ve transferred, you can cancel a transfer.

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How many transfers am I allowed?

You are allowed unlimited transfers.

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Can parking be transferred via Flash Seats’ website?

No. Parking for Altitude Tickets events cannot be transferred via Flash Seats at this time.

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If seats are transferred to me, how will I know where they are?

Once you arrive at the gate and scan you Mobile app or swipe your credit card or driver’s license, a Seat Locator will be printed with your seat location on it. Take this Seat Locator to the usher and they will be able to seat you accordingly. This information can also be viewed by finding the appropriate event on your Flash Seats account.

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Enter events with your electronic ID...it’s fast and easy! For more information, please call:
Customer Service:
888-336-SEAT (7328)
or customerservice@flashseats.com